Terms of Service
These terms govern your use of our plumbing services. Please read them carefully before engaging our services.
Key Points
Professional plumbing services provided according to Australian Standards and industry best practices.
Public liability insurance coverage with clear liability limitations and dispute resolution procedures.
Provide property access, accurate information, and timely payment for services rendered.
1. Acceptance of Terms
By engaging Local Plumbing Patrol ("we," "us," or "our") for plumbing services, you ("client," "you," or "your") agree to be bound by these Terms of Service. These terms constitute a legally binding agreement between you and our company.
If you do not agree to these terms, please do not use our services. We reserve the right to modify these terms at any time, and such modifications will be effective immediately upon posting on our website.
2. Services Provided
Plumbing Services
We provide the following professional plumbing services:
- Emergency plumbing repairs and 24/7 callouts
- Blocked drain clearing and pipe repairs
- Hot water system installation and repairs
- Bathroom and kitchen plumbing renovations
- Gas fitting and appliance connections
- Leak detection and pipe relining
- Backflow prevention and testing
Service Standards
Our plumbing work is conducted in accordance with:
- Australian Standard AS/NZS 3500 for plumbing and drainage
- NSW Fair Trading licensing requirements
- Industry best practices and safety standards
- Local council regulations and building codes
3. Client Obligations
To ensure effective service delivery, you agree to:
- Provide safe and reasonable access to plumbing systems
- Turn off water supply if instructed for safety reasons
- Provide accurate information about plumbing issues
- Be present during service or arrange for authorized representation
- Make payment according to agreed terms and schedule
- Notify us of any changes to service requirements
- Comply with all safety requirements and instructions
4. Limitations and Exclusions
Important Limitations
Please read this section carefully as it outlines important limitations of our plumbing services.
Scope of Service
Our plumbing services are limited to accessible areas and standard procedures. We do not:
- Perform structural modifications without proper permits
- Work on systems that are unsafe or non-compliant
- Guarantee against future blockages or system failures
- Provide electrical work (separate licensed electrician required)
- Work on heritage or specialized systems without consultation
- Provide cost estimates for extensive renovations
Emergency Conditions
Emergency callouts may be limited by weather conditions, access restrictions, or safety concerns. We prioritize safety and may postpone non-urgent work if conditions are unsafe.
5. Payment Terms
- Payment is due upon completion of work unless otherwise agreed
- We accept cash, bank transfer, and major credit cards
- Emergency callout fees apply for after-hours services
- Late payment may incur additional charges as specified
- Disputed charges must be raised within 30 days
- All prices include GST where applicable
6. Liability and Insurance
Public Liability
We maintain public liability insurance coverage of $20,000,000. Our liability is limited to the amount of this insurance coverage or the fee paid for our services, whichever is lower.
Limitation of Liability
To the maximum extent permitted by law, we exclude liability for:
- Consequential, indirect, or special damages
- Loss of profits, revenue, or business opportunities
- Pre-existing plumbing defects not caused by our work
- Damage to non-compliant or illegal plumbing systems
- Issues arising from failure to follow maintenance advice
7. Warranties and Guarantees
We provide warranties on our workmanship and installed parts as follows:
- 12 months warranty on all plumbing repairs and installations
- Manufacturer warranties apply to all supplied parts and fixtures
- Emergency repairs carry a 3-month workmanship warranty
- Warranties void if work is modified by unlicensed persons
8. Cancellation and Rescheduling
- Cancellations with more than 2 hours notice: No charge
- Cancellations with less than 2 hours notice: Callout fee applies
- No-show appointments: Full callout fee charged
- Emergency callouts cannot be cancelled once dispatched
- We reserve the right to reschedule for safety reasons
9. Dispute Resolution
In the event of a dispute, we encourage resolution through direct communication. If this is unsuccessful, disputes will be resolved through:
- NSW Fair Trading mediation services
- If mediation fails, binding arbitration under NSW law
- All disputes are subject to NSW law and jurisdiction
- Claims must be made within 12 months of service completion
10. Privacy and Confidentiality
We respect your privacy and maintain confidentiality of all client information. Our privacy practices are detailed in our Privacy Policy, which forms part of these terms.
We may use anonymized case studies and photographs for marketing purposes, but will not disclose client or property-specific information without consent.
11. Governing Law
These terms are governed by the laws of New South Wales, Australia. Any legal proceedings will be conducted in the courts of NSW.
If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
12. Contact Information
For questions about these terms or our services, please contact us using the information provided below.
Questions About Our Terms?
If you have any questions about these Terms of Service, please don't hesitate to contact us.
Email Us
info@localplumbingpatrol.com.au
Call Us
(02) 9606 4913
Service Area
Within a 60 km radius of Sydney CBD